Presentations

This page will be used to post presentations from myself and others that are relevant to the IT Service Management arena.

    Effective Service Catalogs (Parts 1 & 2) – November 2008

This pair of presentations come from a series of workshops I conducted at a recent conference. They are intended to help folks get to an actionable state with their service catalog initiatives. Regardless of where they currently are in their implementations or what type of technology they intend to deploy.

    Effective Service Catalogs – Part 1

Effective Service Catalogs – Part 1

    Effective Service Catalogs – Part 2

Effective Service Catalogs – Part 2

Continual Service Improvement – November 2008

This presentation was given as part of a 3 hour workshop I recently conducted at a IT Service Management Conference. It is intended to give a basis of understanding of key CSI concepts and it’s relationships to more traditional Process Improvement methodologies.

Continual Service Improvement