http://itsmfortherealworld.wordpress.com/2008/12/04/brother-could-you-spare-some-change-managing-cultural-change/ Just another WordPress.com weblog Thu, 23 Apr 2009 13:05:01 +0000 http://wordpress.com/ hourly 1 http://itsmfortherealworld.wordpress.com/2008/12/04/brother-could-you-spare-some-change-managing-cultural-change/#comment-11 geert Thu, 23 Apr 2009 13:05:01 +0000 http://itsmfortherealworld.wordpress.com/?p=39#comment-11 @shane: This is basically what Paul Wilkinson has been saying the past 2 decades. IT Frameworks, ITSM projects,... are still failing due to lack of attention to the A(ttitude), B(ehaviour) and C(ulture) of the people involved in IT and the users/customers of the IT-services. Any decent ITSM-training shouldn't only adress the more "technical" side of the processes but it should also train you in transforming people's ABC. @thomas: I agree, lack of management commitment isn't just a bullet in every single process risk-list in the Itil books. It's there for a reason! @shane: This is basically what Paul Wilkinson has been saying the past 2 decades. IT Frameworks, ITSM projects,… are still failing due to lack of attention to the A(ttitude), B(ehaviour) and C(ulture) of the people involved in IT and the users/customers of the IT-services. Any decent ITSM-training shouldn’t only adress the more “technical” side of the processes but it should also train you in transforming people’s ABC.
@thomas: I agree, lack of management commitment isn’t just a bullet in every single process risk-list in the Itil books. It’s there for a reason!

]]> http://itsmfortherealworld.wordpress.com/2008/12/04/brother-could-you-spare-some-change-managing-cultural-change/#comment-6 Thomas Tabor Fri, 05 Dec 2008 20:11:29 +0000 http://itsmfortherealworld.wordpress.com/?p=39#comment-6 I agree with your comments and I would like to add a couple comments. Two additional areas need to be covered in order to be successful...training/educating and marketing. The training/educating provides the ability for everyone to be singing off the same song sheet. Nothing is worse than when a Detractor does not understand where your going and tends to grumble to others to the point of undermining the initiative. Second, I believe it is important to “market” the initiative to as many people as possible. Demonstrate the benefits and the value of the initiative. The marketing campaign will be a never ending process for the entire initiative and after. One additional key point, ITSM initiative must be driven from the top down. If senior management is not fully engaged in the ITSM project it will be an up hill battle. I agree with your comments and I would like to add a couple comments. Two additional areas need to be covered in order to be successful…training/educating and marketing. The training/educating provides the ability for everyone to be singing off the same song sheet. Nothing is worse than when a Detractor does not understand where your going and tends to grumble to others to the point of undermining the initiative. Second, I believe it is important to “market” the initiative to as many people as possible. Demonstrate the benefits and the value of the initiative. The marketing campaign will be a never ending process for the entire initiative and after. One additional key point, ITSM initiative must be driven from the top down. If senior management is not fully engaged in the ITSM project it will be an up hill battle.

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